Apply on Employer Site

Verity · 1 week ago

Customer Engagement Specialist - Digital Health Startup

Downers Grove, IL

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $60K/yr

Verity Technologies is a healthcare technology company focused on transforming physical rehabilitation through immersive XR software. They are seeking a Customer Engagement Specialist to serve as the primary point of contact for clinical customers, ensuring their success and engagement with the platform while supporting new clinician introductions and early sales conversations.

DronesIndustrial AutomationRoboticsSupply Chain ManagementWarehouse AutomationWarehousing

Growth Opportunities

Responsibilities

Serve as the primary liaison for assigned clinics and provider partners

Train physical therapists, assistants, and staff on Verity XR software and workflows

Support onboarding of new sites and clinicians

Ensure smooth adoption of new features, updates, and enhancements

Track utilization, engagement, and customer satisfaction

Collect and communicate customer feedback to the product and leadership teams

Provide ongoing education to therapists and physicians on clinical use cases and best practices

Help clinicians understand how to integrate Verity XR into existing rehab workflows

Troubleshoot technical or workflow issues and coordinate with internal support as needed

Introduce Verity XR to new therapists, physicians, and clinic staff

Support demos, in-services, and on-site education sessions

Help identify expansion opportunities within existing accounts

Partner with sales leadership to support pilots and early adoption

Qualification

Rehabilitation backgroundClinical educationSoftware trainingTechnology proficiencyOrganizational skillsTeaching skillsCommunication skillsRelationship building