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SECU · 2 weeks ago

VP - Site Reliability Engineering

Operations - Raleigh - Creedmoor Rd

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

State Employees Credit Union is seeking a VP of Site Reliability Engineering to lead a team focused on supporting and stabilizing multiple systems and services. The role involves ensuring efficient support, stability, and process improvement while collaborating across IT and business to enhance member and employee experiences.

AccountingBankingFinancial Services

Responsibilities

Ensure team is positioned to provide 24/7/365 support for all systems under team purview by creating depth of support in system knowledge and skillset across team members

Guide creation, adoption, maturation, and maintenance of automation-first delivery pipelines

Promote a culture of continuous improvement, optimization of processes, and reduction of waste

Provide direct people management, coaching, and mentorship to members of the team

Ensure team members are adhering to governing policies, standards, and guidelines at organization and team level

Intentionally build and maintain strong IT, business, and vendor relationships with current and potential peers/partners

Qualification

Continuous process improvementVendor collaborationCI/CD practicesTechnical team leadershipITIL certificationAgile developmentSecurity complianceCoachingFinancial industry experienceCommunication skillsMentorship

Required

Bachelor's degree

10 years of experience successfully leading technical teams focused on support, delivery, and continuous process improvement

Strong vendor collaboration experience, including governing and escalating concerns including but not limited to SLA adherence

Experience being accountable for department standards and guidelines including educating teams and governing adherence

Working experience communicating and influencing at team, peer, and leadership levels

Strong working experience leading a support/delivery team in an organization that uses waterfall, mixed, and agile development processes and structures

Experience incorporating security and compliance in decisions and improving security posture

Preferred

Strong leadership experience with continuous integration and deployment (CI/CD) practices, monitoring, and incident response

ITIL certification or strong working knowledge of ITIL practices

Knowledge of coding techniques beyond simple scripts

Financial industry experience

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937

Raleigh, North Carolina, USA

5001-10000 employees