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NEOGOV · 1 month ago

Manager Assessment Services - AMENDED

Minneapolis, MN

Full-time

Hybrid

Senior Level

$124K/yr - $148K/yr

5+ years exp

NEOGOV is a company that provides innovative solutions for government agencies. The Manager Assessment Services role involves directing the development and operation of the Computer Assisted Mass Appraisal (CAMA) system and managing all Assessment technology for the City of Minneapolis, including overseeing valuation modeling solutions and developing policies and procedures.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Supervise and coordinate the development and implementation of new computer systems and programs; serving as a liaison with the IT Department staff in developing and implementing new computer systems/applications by providing input/output requirements, and Department standards

Develop and revise existing programs for end-user application; including developing specifications for obtaining software and/or hardware for Departmental application

Manage and monitor the operations, projects, and personnel of the Assessment Services section including work assignments, establishment of priorities, evaluation of work performance, individual development planning, approving payroll, hiring, selection, training of staff, and disciplinary activities

Supervise the execution of all State, County and City real estate assessment programs, including performance metrics and application of the Computer Assisted Mass Appraisal (CAMA) models for all Minneapolis real and personal property

Coordinate classification and assessment functions to create abstracts and reports to assist local governments, school districts, City Departments, Department of Revenue and general public with tax assessment information as needed

Oversee and coordinate the data management function of the Department, including security of the system, troubleshooting any software or hardware malfunctions, creating and maintaining systems and procedure manuals

Respond to Mayor, City Council, City and non-City departments and neighborhood groups on requests for information, assistance and professional advisement on real estate trends and property tax questions

Lead the City’s response to the Department of Revenue’s audits on Equalization, Sales Ratios, and Local Government Aid (LGA). Rapidly respond to Inter-Governmental Relations (IGR) on new tax legislation; interpret and analyze impact for the City Assessor and elected officials

Build and manage a workforce based on department goals, budget considerations, and staffing needs, including oversight of recruitment, selection, and appraisal

Represent the Assessor’s office at Council meetings, City Department meetings, City and County meetings, neighborhood and community engagement initiatives, and taxpayer meetings

Coordinate Open Book, City Board and Hennepin County Board of Appeal and Equalization processes

Direct the research and development of short and long-term technology options. Make recommendations to the City Assessor for equipment and programming required to enhance and streamline operations

Train all new staff in CAMA theory and application with an emphasis on Minneapolis models and annual timelines and deadlines

Supervise mobile tablet system integration in the Department. Analyzes user workflow and software architecture and recommend improvements to systems or equipment to increase productivity and efficiency

Define the scope of data processing problems and goals and identify data collection processes

Develop and recommend administrative policies; assist City Assessor in developing and implementing Department goals and objectives; develop policies, procedures and manuals for the proper classification of real and personal property

Direct and participate in long-term audits of computer systems and programs; analyze results of these systems; identify and implement changes to existing systems in order to bring them up to city and industry standards for data security

Coordinate various work projects and outside contract work; help to develop contracts and specifications for vendors; Responsible for compliance to specification, approves contractor invoices and authorizes payment

Support executive level decision making by providing recommendations and input into strategic planning and Departmental policy design

Provide budgetary analysis for senior management to assist their decision making

Train, mentor, and coach employees on customer service techniques and assessment processes to increase both employee and customer satisfaction on every transaction

Direct, instruct, and advise employees on: current real estate appraisal data, the valuation of real property, new legislation affecting valuation and assessment administration, real estate tax law, assessment procedures and public relations problems

Inform and educate taxpayers on Minnesota real estate laws and procedures related to property tax assessment and real estate sales activity

Promote a diverse, culturally competent, and respectful workplace

Qualification

CAMAGISTax Court LitigationInformation TechnologyAccredited Minnesota AssessorSQL ServerESRI GISStatistical AnalysisMicrosoft ApplicationsAnalytical SkillsLeadership SkillsCommunication SkillsOrganizational SkillsNegotiation Skills