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CVS Health · 1 day ago

Manager, Strategy and Implementations Clinical Informatics Training Team

United States

Full-time

Remote

Mid, Senior Level

$54K/yr - $159K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through various channels. The Manager, Strategy and Implementations supports the Clinical Informatics Training Team by coordinating new Epic implementations and managing training environment strategy.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Support new Epic implementations and large projects, ensuring alignment with organizational goals and training standards

Coordinate with external vendors and internal teams for training environment setup and readiness

Manage upgrade training activities, including content creation, environment updates, and delivery

Assist in building and maintaining the Epic training environment, ensuring standards, integrity, and security access

Collaborate with Principal Trainers to support environment build and troubleshooting

Lead change management efforts for training initiatives, including upgrades and workflow redesigns

Implement feedback mechanisms to gather and act on stakeholder input

Partner with Clinical Informatics, IT, Compliance, and operational leaders to align training with workflows, policies, and strategic initiatives

Facilitate effective meetings and communication across teams

Provide status updates and reporting on training activities, risks, and decisions needed

Support user education before and after go-live, including incident management related to training

Qualification

Epic trainingHealthcare informaticsProject coordinationAdult learning principlesInstructional designMicrosoft Office SuiteCurriculum developmentSystem governanceCommunication skillsOrganizational skills

Required

Minimum of 5 years of experience in healthcare informatics, Epic training, or health IT, with at least 2 years in a project or training coordination role

Experience supporting Epic training programs in a healthcare environment

Demonstrated ability to coordinate cross-functional teams and manage training initiatives

Understanding of adult learning principles and instructional design

Experience with Epic training environments, including environment build and security access

Strong communication and organizational skills

Proficiency in Microsoft Office Suite and eLearning development tools

Preferred

Epic certification in one or more modules (e.g., Ambulatory, Cadence, Professional Billing)

Experience with curriculum development and instructional design for Epic applications

Experience with system governance, policy and procedure documentation

Bachelor's degree preferred

Master's degree preferred

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility