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Alcoa · 1 week ago

Customer Technical Support and Product Development – North America (Location Flexible)

United States, TN, Knoxville

Full-time

Hybrid

Senior Level

5+ years exp

Alcoa is an international company dedicated to sustainability and innovation. The role involves delivering technical support to customers, maintaining relationships, advising on product performance, supporting new product development, and resolving quality issues.

AutomotiveInnovation ManagementManufacturing

Responsibilities

Deliver expert technical support to customers and Alcoa casthouses

Maintain close relationships with customers on various levels to support Alcoa’s sales activities. Visit customers when necessary to provide assistance, anticipate customer needs and manage quality issues

Advise on preventive maintenance and product configuration for optimal performance

Act as the technical link between sales and production, managing product approvals and qualifications

Support new product development with R&D and drive continuous improvement

Resolve quality issues quickly and effectively, minimizing risk and cost

Capture market intelligence to anticipate trends and future needs

Qualification

MetallurgyMaterials ScienceChemical EngineeringMetal ProcessingCastingExtrusionRollingAnalytical SkillsFluent in EnglishCustomer FocusCommunication SkillsCritical Thinking

Required

Degree in Metallurgy, Materials Science, Chemical Engineering, or similar

5–10 years experience in metal processing or casting (aluminum preferred)

Strong customer focus, communication, and analytical skills

Demonstrated critical thinking and analytical skills with experience developing and executing go-to-market for new products

Fluent in English

Ability to travel up to 50% of the time

Preferred

Master's degree in Metallurgy, Materials Science, Chemical Engineering, or similar

Knowledge of extrusion, rolling, or casting

Fluent in other languages

Benefits

401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period).

Healthcare benefits: medical, Rx, dental, vision, flexible spending account, health savings account (generous employer contribution), life and accident insurance.

Work-life balance programs: flexible work scheduling, hybrid/remote working.

Paid time off: 15 vacation days prorated in the 1st year based on hire date, 12 paid holidays, 7 illness days, Care for Family leave up to 40 days, up to 5 bereavement days, maximum of 30 jury duty days, and up to 10 days annual training for military leave.