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Pursuit Collection · 2 weeks ago

Marine Experience Manager

Seward, AK

Full-time

Onsite

Mid, Senior Level

Pursuit Collection is a hospitality and attractions company that creates unforgettable experiences for guests. They are seeking a Marine Experience Manager to lead a diverse team, oversee guest services, and enhance onboard experiences while ensuring safety and compliance with regulations.

Adventure TravelProfessional ServicesTravel Agency

Responsibilities

Lead, supervise, and motivate a diverse team of 40–50 deckhands and departure facilitators to deliver outstanding guest service and engagement

Develop and implement training programs focused on customer service, interpretive excellence, and safety procedures

Collaborate with captains and marine operations staff to coordinate seamless departures, onboard activities, and guest communications

Monitor and evaluate guest feedback, proactively addressing concerns and identifying opportunities to enhance the onboard experience

Oversee daily schedules, assignments, and performance of onboard staff and departure facilitators

Ensure all team members adhere to company policies, safety standards, and regulatory requirements

Curate and elevate the onboard interpretive program, including wildlife and glacier narration, ensuring information is accurate, engaging, and aligned with Kenai Fjords Tours’ mission

Foster a culture of hospitality, teamwork, and continuous improvement among staff

Assist in organizing special events, private charters, and unique onboard initiatives to create memorable guest experiences

Maintain accurate records related to staffing, training, guest feedback, and operational issues

Act as the central point of contact to ensure tours run smoothly, efficiently, and safely

Coordinate between crews, maintenance teams, and management to address operational needs

Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness

Focus on crew training, scheduling, and performance to foster a positive and skilled team

Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations

Maintain operational efficiency and profitability while delivering optimal guest experiences

Qualification

Customer service trainingSafety protocolsTeam leadershipOperational efficiencyGuest feedback managementHospitalityEvent organizationCommunication skills