Contra Costa Electric, Inc. ยท 3 weeks ago
IT User Support Specialist I
Martinez, CA
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $37/hrContra Costa Electric, Inc. is an electrical construction firm that provides a range of electrical and energy services. They are hiring an IT User Support Specialist I to deliver first-line technical assistance to end-users, ensuring smooth operation of hardware, software, and network systems while providing exceptional customer service.
ConstructionEnergyService Industry
Responsibilities
Serve as the first point of contact for IT support requests via phone, email, chat, or ticketing system
Troubleshoot and resolve common hardware, software, and connectivity issues for on-site and remote users
Assist with password resets, account creation, and access permissions using both in-person and remote tools
Guide users through step-by-step solutions via screen-sharing, clear written instructions, or in-person support
Document all support interactions and resolutions
Escalate complex or unresolved issues to Level 2 support or specialized teams
Perform routine maintenance tasks such as software updates, system checks, and peripheral setup
Support video conferencing and collaboration tools for hybrid meetings (e.g., Microsoft Teams)
Maintain knowledge of standard IT tools, remote support platforms, and security best practices
Qualification
Required
CompTIA A+ or equivalent certification
Experience with IT ticketing systems ServiceNow
Understanding of basic networking concepts (IP, DNS, VPN, Wi-Fi troubleshooting)
Basic knowledge of operating systems (Windows, macOS) and common office applications
Proficiency in Microsoft Office 365 Enterprise, including Microsoft Outlook, Office Suite, and Teams
Familiarity with remote troubleshooting tools (e.g., GoTo Resolve)
Ability to follow established troubleshooting procedures and prioritize tasks effectively
High attention to detail and documentation accuracy
Strong communication and customer service skills in both in-person and virtual environments
Benefits
Medical, dental, vision, and prescription
401k with company match
Paid vacation, holiday, and sick time.
Educational assistance
Company
Contra Costa Electric, Inc.
Contra Costa Electric offers total electrical construction, engineering, and facilities and energy services throughout California.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase