Nouria · 3 weeks ago
Floating Manager, Car Wash Operations
Hadley, MA
Full-time
Onsite
Mid Level
$48K/yr - $55K/yrNouria Energy Services is seeking a Floating Manager for their Golden Nozzle Car Wash operations. The Manager will oversee multiple employees, ensuring excellent customer service and operational success across various locations while maintaining cleanliness and safety standards.
EnergyRenewable EnergyRetail
Responsibilities
Can work at any car wash in the district managers area they report to
Able to cover any location for an indefinite amount of time
Responsible for the training, education, and success of all employees at the site
Provide a great customer service experience by being gung-ho, smiling, and having a positive attitude
Be able to recite the sales model to sell unlimited wash passes to customers
Assist maintenance team with repairs within own capabilities
Keep the location clean inside and out. For example. Tunnel: Pits/trench cleaned monthly, tunnel walls, equipment, windows, and floor cleaned. Vacuum area: The whole lot should be trash free and swept throughout the day along with the trash being emptied. The entire location should be kept clean and organized throughout the day
Interview and onboard any new job candidates
Respond to all customer service issues in a timely manner
Keep track of overages/shortages and any overages or shortages of more than $10 any day needs to be reported to your district manager
Process the daily paperwork and money every day worked. Along with scanning it into the corporate office to be processed
Be able to work with DRB and our IT department to solve any issues with the DRB POS system
Must be a self-starter, able to do all the above without having to be told to or followed up by a district manager
Monitor the use of chemicals
Team player, committed to working in a collaborative, team environment
Be able to earn the trust of staff and customers
90% of the day is working online and processing cars with the crew. 10% of the day is working on paperwork, deposits & taking care of customer issues in the manager’s office
Be available to take phone calls on off times to answer any questions by the staff or the district manager
Be able to perform any other job duties as required
Qualification
Required
At least 18 years old
Valid driver's license and your own vehicle
Comfortable using Microsoft Office (Outlook, Word, and Excel)
High School Diploma or equivalent GED required
Must be able work up to 50 hours a week, sometimes more if required
Working one day on the weekend is required
Flexible availability to cover shifts at a car wash when needed
Open availability subject to the needs of Nouria / Golden Nozzle
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
Ability to lift, carry, and hold up to 50 lbs
Able to work outside in temperatures ranging from -10 to 100 degrees
Preferred
Some management experience preferred
Company
Nouria
Nouria is a multi-generational family convenience store operator, fuel distributor and car wash operator.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tony El-Nemr
Owner
Company data provided by crunchbase