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QTS Data Centers · 1 month ago

Supervisor, Critical Operations (Swing/Nights)

Hillsboro, OR

Full-time

Onsite

Mid, Senior Level

4+ years exp

QTS Data Centers is a leading provider of data center solutions, and they are seeking a Supervisor for Critical Operations. This role is responsible for supervising the tactical execution and maintenance of critical systems, leading a team, and ensuring operational efficiency in a 24/7 data center environment.

Cloud ComputingCloud InfrastructureData CenterWeb Hosting

Responsibilities

Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws

Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems

Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems

Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work

Facilitate Data Center space and cable plant design, implementation, and maintenance

Ensure all incidents and work orders are complete, updated, and resolved in a timely manner

Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns

Review and provide inputs in the preparation of and implementation of an effective operating budget

Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates

Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials

Supervise the team to have a clean, organized, and safe workplace

Provide updates and reporting to the Critical Operations Manager and Site Director

Stand-in for the Critical Operations Manager as needed

Supervise, train, develop, mentor, and coach Critical Operations Technicians

Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team

Ensure all Customer Requests are completed and resolved in a timely manner

Qualification

People leadershipPreventive maintenanceEmergency response planningData Center operationsCustomer serviceTeam environmentWritten communicationVerbal communication