Outdoorsy · 2 days ago
Guest Experience Host - Outdoorsy Hill Country
Stonewall, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrOutdoorsy Hill Country is a premier luxury glamping retreat offering guests a unique hospitality experience centered on nature. The Guest Experience Host is responsible for ensuring that every guest's experience from check-in to check-out is welcoming and memorable, providing exceptional customer service and personalized support.
InternetMarketplaceOutdoorsPeer to Peer
Responsibilities
Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment
Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions
Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival
Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest
Conduct thorough room checks following guest departures to maintain quality and cleanliness
Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records
Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere
Qualification
Required
Availability: Ability to work weekends and holidays as needed, including occasional night shifts based on business demand
Mindset: A 'can-do,' team-oriented attitude with a willingness to jump in where needed
Technical Skills: Proficiency with computer systems, POS software, and basic online communication tools
Communication Skills: Professional and courteous communication across all channels, including phone, email, video, and text
Adaptability: Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment
Reliability: Highly responsive, dependable, and committed to delivering a superior guest experience
Customer Service: Strong experience in customer service with the ability to empower, empathise, and engage with guests
Physical Requirements: Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift
Professionalism: Maintain a high standard of conduct and adhere to all company policies and procedures
Preferred
New Build/Opening Team Experience: Familiarity with the unique demands and opportunities of opening a new property
Passion for the Outdoors: A genuine love for outdoor activities and sharing that passion with guests
TABC & Food Handler Certifications: Current certifications for alcohol and food handling compliance
Company
Outdoorsy
Outdoorsy is a marketplace platform that connects RV owners with other campers.
Founded in 2014
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$195.12MKey Investors
Pacific Western BankGreenspring Associates
2021-06-24Series D· $90M
2021-06-24Debt Financing· $30M
2019-01-15Series C· $50M
Leadership Team
Jennifer Young
Co-founder & CMO of Outdoorsy
Aaron Ammar
Chief Insurance Officer
Recent News
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