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SouthState Bank · 2 weeks ago

FSR I - Summerville Bacon's Bridge Road, SC

Summerville, SC

Full-time

Onsite

Entry Level

1+ years exp

SouthState Bank is a trusted financial partner known for its commitment to helping customers and fostering community relationships. The FSR I is responsible for performing all functions of a Personal Banker, including opening new accounts and resolving customer issues while maintaining high standards of customer service.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Performs all functions of Personal Banker

Able to identify customer needs and expectations by listening for clues and through meaningful conversations. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position

Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits

Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Gold Customer Service Standards and within established limits

Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them

Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services

Is knowledgeable of financial services offered by the bank

Shows sincere appreciation for each customer’s time and business. Gives business card if not already given

Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices

Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed

Presents a neat and professional personal appearance, in accordance with bank policy

Maintains a neat, orderly and attractive work area. Desk should be maintained at the uniform standard

Assesses and effectively manages all risks associated with job function within SSB compliance and regulations. Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act

Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

May include other branch responsibilities such as approving teller transactions and signing off on checks

Accepts other duties as assigned