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Mountain America Credit Union · 2 weeks ago

Network Operations Administrator

Sandy, UT

Full-time

Hybrid

Mid Level

4+ years exp

Mountain America Credit Union is seeking a Network Operations Administrator who will be responsible for the daily operation and administration of the Network Infrastructure. The role includes mentoring employees, ensuring user configurations, and managing network-related incidents and service requests.

BankingFinancial ServicesMortgage

Culture & Values

H1B Sponsor Likely

Responsibilities

Trains / mentors employees in the Associate Network Operations Administrator role

Ensures all users to the credit union are configured correctly for their designated positions

Works with vendors/carriers to ensure issues resolved in a timely manner

Primary system administrator / owner for certain Network solutions

Works with Senior Network Operations Administrators and Network Engineers to develop increased Network knowledge / skill

Builds and maintains relationships with other departments utilizing any Network solutions

Builds and maintains relationships with other IT departments

Ensures Network related incidents and service requests are handled in a timely manner

Assists with staging and configuration of Network equipment, including but not limited to Firewalls, Switches, Routers, SDWAN, etc

Assists with configuration of Network monitoring and management tools

Assists with Network equipment upgrades to resolve caveats and security vulnerabilities

Creates documentation for Network related systems

Consistently meets the needs of the end user in a quality and professional manner

Participates in on call rotation

Occasional travel to locations to troubleshoot network systems

Other duties as assigned

Qualification

Network experienceCisco platformsNetwork troubleshootingNetwork+ certificationCCNA certificationMicrosoft VisioCustomer service skillsDesire to learnCommunication skillsPositive attitude

Required

3+ years of experience in a technology support role (could gain simultaneously with hands-on experience)

4+ years of hands-on Network experience, preferably with Cisco and/or Silverpeak platforms, providing front line technology support with excellent customer service soft skills

A basic understanding of network essentials including IP addressing, the function of network switching and routing

Understands basic network troubleshooting methodologies such as ping and traceroute

Understanding and familiarity with the Cisco CLI used to configure routers and switches

High School diploma

Intermediate skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel

Ability to talk, sit, and hear consistently

Ability to use hands to handle or reach frequently

Preferred

Equivalent to a two-year college degree or completion of a specialized course of study

Network+, A+ or CCNA certification

Proficiency with Microsoft Visio

Basic understanding of Microsoft products such as Active Directory and MS Exchange

Excellent communication, positive attitude, desire to learn and grow

Company

Mountain America Credit Union

Glassdoor3.9

Mountain America Credit Union is a member-owned, full-service financial institution.

Founded in 1936

West Jordan, Utah, USA

1001-5000 employees

https://www.macu.com/

H1B Sponsorship

Mountain America Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (5)

2023 (3)

2022 (3)

2021 (1)

2020 (2)