Remington Hospitality ยท 2 weeks ago
Front Office Manager San Marcos Courtyard
San Marcos, TX
Full-time
Onsite
Mid LevelRemington Hospitality is a company focused on providing excellent guest service in the hospitality sector. They are seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing daily operations, ensuring guest satisfaction, and coordinating with hotel departments.
HospitalityLeisureTourism
Responsibilities
Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws
Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management
Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed
Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies
Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency
Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response
Perform other duties as assigned by the Front Office Manager or hotel leadership
Qualification
Required
Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws
Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management
Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed
Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies
Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency
Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response
Perform other duties as assigned by the Front Office Manager or hotel leadership
Company
Remington Hospitality
A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time.
Founded in 1992
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Sloan Dean
CEO Emeritus
Recent News
2025-02-05
2023-12-25
2023-12-25
Company data provided by crunchbase