7Seventy Recruiting · 1 month ago
Customer Success Manager - $38.50 - $48.00 per hour
United States
Full-time
Remote
Mid Level
$38.50/hr - $48/hr
3+ years exp7Seventy Recruiting is seeking a Customer Success Manager to support healthcare organizations in launching and adopting a technology-enabled care platform. The role involves driving measurable outcomes, ensuring smooth implementations, and managing customer relationships to foster account growth.
Information Services
Responsibilities
Lead customer implementations and ongoing initiatives, ensuring commitments, timelines, and expectations are met
Document meetings clearly, capturing decisions, next steps, and ownership
Provide polished, concise updates through QBRs, status reports, and risk mitigation plans
Co-manage a portfolio of 10–15 healthcare customers, driving retention and account expansion
Support end-to-end program launches, coordinating across clinical, technical, and operational stakeholders
Own and streamline the technical review process in partnership with customer IT teams to ensure compliant, scalable adoption
Qualification
Required
3+ years of experience in Customer Success or Account Management within SaaS or health tech
Strong project management skills with the ability to handle multiple initiatives simultaneously
Excellent written and verbal communication skills, including executive-ready summaries
Comfort working with healthcare stakeholders such as providers, payers, and community organizations
Experience with tools such as Salesforce, Zoom, Asana, LMS platforms, and Google Workspace
Bachelor's degree required
Willingness to travel 1–2 times per quarter for team and customer engagements
Preferred
MBA or MPH is a plus
Benefits
Comprehensive benefits package
Fully remote work setup with flexibility and autonomy
Company
7Seventy Recruiting
7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase