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4M Analytics · 1 month ago

Customer Success Manager - Public Sector

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

4M Analytics is on a mission to create a global map of the subsurface, leveraging innovative products and technology. They are seeking a data-driven Customer Success Manager to drive customer adoption, uncover growth opportunities, and ensure clients achieve maximum value from their product.

AnalyticsArtificial Intelligence (AI)ConsultingData VisualizationDatabaseInformation TechnologyInfrastructureMachine LearningReal EstateSoftware

Responsibilities

Build and maintain strong, strategic relationships with a dedicated portfolio of customers, ensuring their success and satisfaction

Develop and execute data-driven strategies to drive customer engagement, product adoption, and long-term retention

Take full ownership of accounts, managing the entire lifecycle from onboarding to renewal, while proactively mitigating risks and positioning for growth

Serve as the primary point of contact for escalations, ensuring swift resolution and customer satisfaction

Collaborate with Sales, Product, and Marketing teams to identify expansion opportunities and optimize customer outcomes

Leverage data and BI tools to track customer health, usage, and value realization, using insights to inform strategic decisions

Advocate for customers internally, ensuring their feedback shapes product improvements and drives adoption of best practices

Qualification

Customer Success ManagementData AnalysisBI ToolsChange ManagementProject ManagementCustomer AdvocacyExceptional CommunicationCollaborationAdaptability

Required

Minimum 5 years as a Customer Success Manager, ideally in a Series A/B startup with evolving product-market fit

Previous experience working with state and local governments, with a strong focus on Departments of Transportation (DOTs), and understanding their unique needs and challenges

Proven track record of driving user adoption and identifying growth opportunities within key accounts

Adaptable and resourceful, thriving in dynamic environments and embracing change

Passionate about delivering exceptional customer experiences and driving business impact

Skilled in BI tools and data analysis, with the ability to derive actionable insights

Exceptional communicator, capable of engaging effectively at all levels, including executive stakeholders

Data-driven, action-oriented, and deeply invested in product and user experience

Collaborative team player with a strong sense of accountability and ownership