Strawbridge Studios, Inc. · 1 week ago
IT Specialist – Help Desk Support
Durham, NC
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrStrawbridge Studios is seeking a knowledgeable, approachable, and customer-focused IT Specialist to join our Help Desk Team. The role involves serving as the first line of support for IT questions and issues, troubleshooting, repairing, and training users on various IT tools.
AdvertisingDigital MediaManufacturingPhoto EditingPhotography
Responsibilities
Serve as the first line of support for a wide range of IT questions and issues
Diagnose, troubleshoot, repair, and train users on laptops, software, printers, phones, and other IT tools
Maintain and repair computer systems across the organization
Document problems, solutions, and updates in our internal ticketing system
Assist with software and hardware purchasing, setup, maintenance, and audits
Improve organization and efficiency within the IT department
Respond to system alerts and provide first-level resolution and technical support
Configure, install, and deploy new workstations, phones, and various IT equipment
Maintain and support Active Directory and Office 365 environments
Assist with installations and upgrades of server hardware, communication equipment, and other data-center systems
Work on small to medium-sized IT projects as assigned by the IT Supervisor
Prioritize tasks, manage your schedule, and handle multiple support requests at once
Participate in special projects — occasional travel may be required
Perform other duties as needed to support the IT team and company initiatives
Qualification
Required
Solid working knowledge of IT systems, processes, and terminology
Strong understanding of basic computer and networking concepts (especially Microsoft Windows environments)
Proficiency with Microsoft Office applications — Word, Excel, PowerPoint, Outlook
Ability to troubleshoot effectively using both technical skill and logical thinking
A customer-friendly attitude, with the patience and communication skills needed to support users of all levels
Ability to work well in a team environment and follow direction for incident resolution
Commitment to fully resolving issues and ensuring users are satisfied with the outcome
Benefits
Scheduled time off: 1–2 weeks at Christmas
1–2 weeks in the summer
June through mid-August typically runs at 32 hours/week, depending on production
Company
Strawbridge Studios, Inc.
Strawbridge Studios is a full-service organization and we provide everything connected with school photography – including all portraits, administrative software and CDs, yearbooks, student certificates and awards, custom printing, desk calendars, motivational banners, and much more! Portraits and Yearbooks delivered on-time – Guaranteed! We partner with you to help make "Picture Day" a success!
Founded in 1923
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase