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SunSource · 1 day ago

Sr. Customer Service Representative / Inside Sales - Industrial Distribution

South Portland, ME

Full-time

Onsite

Mid, Senior Level

$26/hr - $29/hr

2+ years exp

SunSource is a company that values personal growth and dedication, currently seeking a Sr. Customer Service Representative. This role involves a variety of customer servicing tasks, including order editing, pricing, and data entry, requiring specialized knowledge of product application characteristics.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

Responsibilities

Receive and review inquiries and orders to ensure correct identification of parts or units required

Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory

Specialize in one or more product areas and assist customers with product selection

Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed

Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations

Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor)

Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information

Assist in training inside account managers on job performance involving new or unusual situations