Equal Exchange ยท 2 weeks ago
Systems Operations Manager
Portland, OR
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrEqual Exchange is a pioneering, worker-owned Fair Trade cooperative that partners with small-scale farmer co-ops globally to sell organic products. The Systems Operations Manager is responsible for maintaining and optimizing organizational systems while collaborating with cross-functional teams to ensure efficient operations that meet business needs.
Food and Beverage
Hiring Manager
Stephanee DiMaggio
Responsibilities
Administer and optimize NetSuite across subsidiaries and departments, including workflows, permissions, integrations, transaction support, reporting, and overall data integrity
Provide cross-departmental systems support and technical troubleshooting for Sales, Production, Purchasing, Finance, Customer Service, and Warehouse teams
Manage new user setup, roles, permissions, and ongoing system access
Monitor system updates and assess impact on business processes
Manage and optimize EDI integrations through SPS, including mapping, onboarding, fulfillment handling, and order flow accuracy
Support Warehouse Operations with RF Smart and WMS improvements, ensuring digital and physical workflows stay aligned
Lead or support cross-functional systems and operations projects
Oversee materials classification and reporting for Extended Producer Responsibility (EPR) compliance in coordination with internal teams
Other projects as needed or directed by supervisor
Participate in staff, team, department, and educational (Exchange Time) meetings
Understand our producer partners, trading policies, and the Fair Trade movement
Understand and participate effectively in our worker cooperative model
Qualification
Required
Strong analytical and problem-solving skills
Ability to work independently and collaboratively with cross-functional teams
Ability to effectively prioritize time and responsibilities
Flexibility and willingness to continuously learn by experience
Excellent communication and training skills
Ability to handle complex data work and maintain high standards for accuracy
Preferred
Experience with ERP systems preferred, including data management, reporting, permissions, transactions, subsidiaries and/or integrations
Experience with EDI, RF Smart, or similar operational systems preferred
Project management experience, especially around systems or operations improvements, is a plus
Benefits
Health/dental/vision insurance coverage
Vacation time
Holidays
Sick days
Eligibility for worker ownership
Company
Equal Exchange
Equal Exchange is a food & beverages company specializing in coffee, chocolate, and organic products.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rink Dickinson
President
Recent News
NH Business Review
2025-09-05
Company data provided by crunchbase