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Skar Audio · 2 weeks ago

Senior Customer Support (Phone)

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $77K/yr

2+ years exp

Skar Audio is a rapidly growing e-commerce brand in the car audio industry, seeking a highly motivated Customer Service Associate for their phone support team. The role involves managing customer interactions, ensuring exceptional service, and contributing to customer satisfaction and business performance.

AudioConsumer ElectronicsE-CommerceManufacturing

Responsibilities

Navigate, resolve, and respond to customer interactions utilizing various messaging platforms within a designated response time

Fluently interact with customers via various mediums of communication in a courteous and professional manner

Accurately update and maintain customer records and company information in multiple systems

Understand the voice of the customer and bring any areas of deficiency to the organization’s leaders

Deliver exceptional customer service in every interaction

Work in multiple systems to research and resolve complex issues

Participate in activities designed to improve customer satisfaction and business performance

Perform other related responsibilities as needed to meet the ongoing needs of the business

Qualification

Customer service experienceMicrosoft Office proficiencyQuickBooks proficiencyTyping speed 60 WPMCommunication skillsTech-savvyMultitaskTeamworkSelf-starter attitudeFlexibility in schedule