State of New Hampshire · 3 weeks ago
DMV COMPLIANCE CLERK
New Hampshire, United States
Full-time
Onsite
Entry Level
$17.81/hr - $23.39/hr
1+ years expThe State of New Hampshire is seeking a DMV Compliance Clerk to provide first-rate customer service as a representative of the Division of Motor Vehicles. The role involves performing administrative, compliance, and procedural functions for various licensing and registration transactions, ensuring adherence to state and federal laws.
Customer ServiceGovernmentService Industry
Responsibilities
Applies knowledge of legal, state-specific regulations and documentation requirements in reviewing, validating, and processing a variety of motor vehicle requests, including applications for new and renewed title transfers, state identification cards, driver licenses, RealID, motor vehicle and boat registrations, various permits, driver records, and accident reports, etc. Ensures that all required documentation is valid, that forms are accurately completed, and that data is entered into the DMV system within mandated timelines to maintain appropriate compliance
Determines correct financial responsibility for fines/fees and taxes, including registration fees and other charges for vehicle transactions. Ensures efficient processing of title transfers and registrations, avoiding errors and ensuring compliance with requirements. Collects payment in the form of cash, check, money order, credit or debit card, and issues customer receipts. Manages a cash drawer and daily operational petty cash, verifying funds at the start and end of each business day. Reports and submits daily deposits and operational petty cash counts to the supervisor, or designee, at the close of each business day
Inspects and analyzes various documents for accuracy to remain compliant with state and federal security standards, identifying discrepancies or potential fraud to protect the agency and vehicle owner from legal issues. Uses electronic verification systems to inspect out-of-state titles, ensure the authenticity of official documents, and identify potential illegal activity. Alerts supervisors or appropriate security and/or law enforcement officers when necessary
Handles a high-volume customer counter, customer service area, or workstation and works in close contact with the public. Addresses inquiries, concerns, and requests with patience and clarity, contributing to a positive DMV experience. Provides effective communication to a diverse customer base, providing guidance and support throughout each process and explaining complex regulations and procedures in an understandable manner. Applies de-escalation training techniques to ensure professional and secure interactions and a safe environment; identifies and refers escalated issues to supervisors or appropriate security and/or law enforcement officers when necessary
Administers required applicant tests, including vision screening and knowledge tests for driver licenses, commercial driver licenses and permits, and motorcycle permits. Issues vehicle materials and supplies such as permanent and temporary plates, operating permits, year and month validation decals, validation stamps, walking disability placards, etc
Maintains a high level of discretion and confidentiality in compliance with the Driver Privacy Act when reviewing legal and official documentation from customers and scanning or uploading this data and information into secure DMV systems. Ensures the proper disposal and destruction of documents containing identifiable or personal information in accordance with agency procedures
Assists the supervisor or other DMV Bureau staff in performing various tasks when needed and may assist with mentoring and training employees on processes, procedures, or computer system usage
Qualification
Required
Equivalent combination of 1 year of education and experience after completion of high school
Valid driver's license and/or access to transportation for statewide travel
Candidate(s) will undergo a background investigation, including motor vehicle record and fingerprint-based criminal record checks, to validate suitability for exposure to confidential and financial information
May be required to work a flexible schedule, including, but not limited to, early morning, evening, and/or weekend hours
May also be required to travel throughout the state and work at various satellite offices for periods of time
Candidates with a high school diploma or equivalent credential and less than 1 year of post-high school education and experience may be considered and hired in 'trainee status' for this position
Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle operational and administrative processes, computer systems, forms, and transaction types while providing first-rate customer service in an expedient, accurate and polite manner in a high volume customer service area or workstation
Continued employment is contingent upon completing all aspects of the training program within the first six months successfully
Preferred
Experience in a position involving public contact work such as a license clerk, bank teller, retail clerk or other similar mercantile cash-based work
Benefits
HMO or POS Medical and Prescription Drug Benefits
Dental Plan at minimal cost for employees and their families ($500-$1800 value)
Flexible Spending healthcare and childcare reimbursement accounts
State defined benefit retirement plan and Deferred Compensation 457(b) plan
Work/life balance flexible schedules, paid holidays and generous leave plan
$50,000 state-paid life insurance plus additional low-cost group life insurance
Incentive-based Wellness Program (ability to earn up to $500)
Company
State of New Hampshire
New Hampshire is a small New England state and is defined by its quaint towns and large expanses of wilderness.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Timothy Whitman
Chief Operating Officer NHH
Stefanie Shea, MSN, RN, PMH-BC, CNL
Chief Quality Improvement and Compliance Officer
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