PointFive · 2 weeks ago
Technical Customer Success Manager
New York, United States
Full-time
Hybrid
Mid Level
4+ years expPointFive is a cloud efficiency posture management platform that helps teams optimize and save on cloud waste. As a Technical Customer Success Manager, you will drive customer adoption and engagement through automation and data, acting as a trusted advisor while collaborating with internal teams to incorporate customer feedback into product strategy.
Cloud Data ServicesCloud InfrastructureCloud Management
Hiring Manager
Yael Bar
Responsibilities
Manage the customer lifecycle at scale, ensuring a seamless experience from onboarding through adoption and maturity
Leverage automation, digital programs, and data-driven insights to help customers reach their business goals
Provide technical guidance around best practices for optimizing cloud efficiency, engaging with engineering, DevOps, and FinOps teams
Proactively monitor customer usage, health, and engagement to identify risks early and deploy interventions to maximize value realization
Serve as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support, and GTM strategies
Create scalable content (guides, playbooks, enablement materials) to drive self-service adoption and technical enablement
Partner with Sales to identify expansion and upsell opportunities through scaled programs
Qualification
Required
4+ years of experience in Customer Success, preferably in a SaaS company with technical products
Familiarity with cloud platforms, APIs, and enterprise SaaS environments
Strong communication skills with the ability to engage technical and business audiences across digital channels
Data-driven and analytical, leveraging customer insights to shape engagement and adoption strategies
Organized, proactive, and able to manage multiple accounts with a scale-first approach
Minimal travel required (up to 10%)
Preferred
Experience with DevOps, engineering, or FinOps teams
Self-starter, comfortable working in a fast-paced startup environment
Benefits
Competitive compensation and benefits tailored to your region.
A flexible, hybrid work model with global collaboration.
Company
PointFive
PointFive provides ongoing cloud cost savings by providing deeper detection and collaborative repair solutions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$36MKey Investors
Index Ventures
2024-11-12Series A· $20M
2024-06-18Seed· $16M
Company data provided by crunchbase