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Diamond Assets LLC · 1 week ago

Client Support Manager

Milton, WI

Full-time

Onsite

Mid, Senior Level

Diamond Assets is dedicated to creating sustainable technology plans for schools, businesses, and governments. The Client Support Manager plays a critical role in supporting the organization's growth by planning service pickups and leading deployment projects, while collaborating with internal departments to ensure effective communication and project delivery.

Information ServicesInformation Technology

Responsibilities

Provide weekly/monthly reports as needed on pickup coordination and service projects

Update and manage ERP systems in coordination with necessary pickup or service information

Review and collaborate with CSM team on availability and pickup scheduling

Ensure necessary project details are obtain from CSM via Salesforce

Manage via field operations via Salesforce throughout the pickup process

Coordinate pickups/services utilizing Diamond Asset team of Asset Recovery Specialists

Utilize third party resources to complete pickup/services when applicable

Coordinate mail in process; utilize third party services when applicable

Effectively communicate with shipping & receiving personnel

Oversight intake process to ensure pickup quantities are correct; investigate pickup discrepancies

Operate with regards to efficiencies and cost reductions for both pick up and service operations

Oversight of device evaluation reports for Diamond Assets Customers. Maintaining that customer reports are completed in a timely manner to ensure on-time payment

Support the Project Manager–Enterprise, Project Manager–Education, and the Project Management Lead in developing and implementing new processes and procedures

Perform other duties as needed

Qualification

SalesforceERP SystemsProject ManagementProblem-SolvingTeam LeadershipGeography KnowledgeEffective CommunicationTime ManagementCollaborationOrganizational Skills