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Dotdash Meredith · 1 week ago

Executive Director, Client Services

New York, NY - 225 Liberty Street

Full-time

Hybrid

Director/Executive

$190K/yr - $200K/yr

10+ years exp

Dotdash Meredith is seeking an Executive Director for their Client Services team, playing a key leadership role in the growth and success of their managed service team. The role involves defining vision and strategy for the Account Management team, ensuring successful execution of programmatic advertising campaigns while collaborating with various internal teams to drive client success.

AdvertisingDigital MediaPrinting

Responsibilities

Architect the organizational structure for the Account Management team, clearly defining roles and responsibilities and overseeing hiring, training & onboarding for new team members

Develop and maintain internal playbooks and best practices to drive operational excellence and consistent execution across the organization

Serve as a primary point of escalation for client or campaign management questions from the team

Determine and monitor account ownership amongst the Account Management team

Drive team member development through regular 1:1s, reviews, and career growth conversations

Establish and oversee a learning curriculum and professional development program to ensure the team is building knowledge of the ad tech ecosystem, D/Cipher product capabilities, and industry best practices

Stay informed about industry trends, emerging technologies, and best practices to provide clients with innovative solutions

Support the team in managing client relationships, serving as a senior point of contact for high-touch accounts and providing strategic guidance to address and resolve any client concerns promptly and professionally

Oversee the Account Management team's collaboration with the Trading team to ensure accurate setup, timely delivery, and optimal performance of campaigns

Lead the monitoring and analysis of campaign performance, guiding the team in generating actionable insights, recommendations and post-campaign analyses

Grow the Account Management team’s programmatic expertise, serving as an internal resource for troubleshooting and optimization questions

Identify opportunities for account growth and work with the Sales team to expand offerings to existing clients

Work closely with internal teams, including Sales, Trading, Research and Analytics, Ad Product and Sales Strategy to ensure cohesive and effective campaign execution

Serve as a primary resource for the Sales team, regularly communicating team and product updates

Manage communication with the Ad Product team, representing client needs and communicating changes internally

Coordinate with the Measurement team, establishing processes and best practices around brand studies and measurement solutions

Work closely with Revenue Strategy and Finance teams to define and oversee forecasting and billing processes

Qualification

Programmatic advertisingClient relationship managementCross-functional collaborationAnalytical skillsGoogle SuiteMicrosoft ExcelTroubleshootingEager to learnAirtableTableauDSP platformsTime managementCommunication skillsOrganizational skillsInterpersonal skills

Required

10+ years of consultative, client-facing work in programmatic advertising, digital media or related fields, with at least 5+ years in a management role

Proven track record of partnering effectively with cross-functional teams and driving large-scale business outcomes

Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced environment

Effective time management skills – ability to prioritize and meet deadlines across multiple projects and team responsibilities

Excellent written and verbal communication, organizational, and interpersonal skills

Eager to learn new systems, technologies, and advertising techniques

Strong knowledge of Google Suite and Confluence as well as Microsoft Excel