gWorks ยท 3 weeks ago
GIS Analyst
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yrgWorks builds software that helps small local governments work better. As a GIS Analyst, you will provide advanced technical support and enhance GIS applications, collaborating closely with Engineering, QA, and Operations to improve system reliability and customer satisfaction.
GovTech
Responsibilities
Provide escalated technical support for customers using gWorks GIS applications
Troubleshoot complex issues involving map services, spatial data, geodatabases, and application behavior
Diagnose server-side issues related to IIS, application pools, permissions, and Windows environments
Assist customers with data-related questions (SQL Server, MySQL, file geodatabases, SDE connections)
Reproduce issues, identify root causes, document resolutions, and recommend long-term fixes
Translate technical findings into clear, actionable communication for non-technical users
Collaborate with Engineering, QA, and Operations to resolve issues and prevent recurrence
Maintain and enhance existing GIS applications built with: + C#, VB.NET, ASP.NET MVC / Web API + HTML, JavaScript, CSS + SQL Server and MySQL (stored procedures, queries, performance tuning)
Implement feature enhancements, UI updates, integrations, and performance improvements
Debug and resolve defects across front-end, back-end, and database layers
Develop new tools, APIs, or modules as needed to support product and customer needs
Manage IIS deployments, configurations, and site reliability
Participate in code reviews and follow best practices for security, scalability, and maintainability
Work with modern GIS workflows including map publishing, projections, and spatial data validation
Support Esri-based technologies such as ArcGIS Pro, ArcMap, SDE connections, and file geodatabases
Assist with ArcMap to ArcGIS Pro migration efforts
Maintain internal GIS datasets, scripts, and supporting utilities
Provide actionable technical insights that directly improve product stability, GIS workflows, or data-sync functionality
Create new troubleshooting playbooks or workflows in the first year
Reduce average resolution time for Tier 2 GIS technical issues
Decrease the number of GIS-related escalations sent to Engineering
Qualification
Required
Provide escalated technical support for customers using gWorks GIS applications
Troubleshoot complex issues involving map services, spatial data, geodatabases, and application behavior
Diagnose server-side issues related to IIS, application pools, permissions, and Windows environments
Assist customers with data-related questions (SQL Server, MySQL, file geodatabases, SDE connections)
Reproduce issues, identify root causes, document resolutions, and recommend long-term fixes
Translate technical findings into clear, actionable communication for non-technical users
Collaborate with Engineering, QA, and Operations to resolve issues and prevent recurrence
Maintain and enhance existing GIS applications built with: C#, VB.NET, ASP.NET MVC / Web API, HTML, JavaScript, CSS, SQL Server and MySQL (stored procedures, queries, performance tuning)
Implement feature enhancements, UI updates, integrations, and performance improvements
Debug and resolve defects across front-end, back-end, and database layers
Develop new tools, APIs, or modules as needed to support product and customer needs
Manage IIS deployments, configurations, and site reliability
Participate in code reviews and follow best practices for security, scalability, and maintainability
Work with modern GIS workflows including map publishing, projections, and spatial data validation
Support Esri-based technologies such as ArcGIS Pro, ArcMap, SDE connections, and file geodatabases
Assist with ArcMap to ArcGIS Pro migration efforts
Maintain internal GIS datasets, scripts, and supporting utilities
Benefits
Full medical, dental, and vision insurance
401(k) with company match
Flexible PTO and paid holidays
A collaborative team culture that values autonomy, growth, and execution
Company
gWorks
gWorks delivers Simple Solutions to build Smarter Government and Stronger Communities.
Founded in 1999
51-200 employees
H1B Sponsorship
gWorks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
B
Bruce Perlo III
Managing Director
Joseph Heieck
Founder & Chairman
Recent News
Government Technology US
2025-05-06
2025-03-06
Company data provided by crunchbase