Heart + Paw · 1 week ago
Veterinary Receptionist
Heart + Paw is dedicated to transforming the veterinary experience for pets and their owners. The Care Coordinator role focuses on providing exceptional customer service, managing client interactions, and ensuring a welcoming environment for pets and their parents.
ConsultingPetVeterinary
Responsibilities
Manage client schedules and document pet interactions
Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings
Welcome pets and their parents, ensuring a smooth check-in process
Handle calls, answer client inquiries, and resolve concerns professionally
Process financial transactions accurately
Maintain cleanliness standards and contribute to the upkeep of our welcoming environment
Assist in ensuring animals receive proper care, including food, water, and enrichment activities
Qualification
Required
A warm and friendly demeanor with a client-centric mindset
Previous customer service experience and strong interpersonal skills
Knowledge of basic animal behavior and a passion for pets
Exceptional verbal and written communication skills
The ability to multitask and remain calm under pressure
Proficiency in technology, including phones, computers, and mobile devices
Strength and stamina to interact with active pets of all sizes
A commitment to cleanliness, collaboration, and adaptability
Fear Free and HABRI certification (or a desire to become certified)
Benefits
Flexible scheduling, generous paid time off, and company-paid holiday schedule.
Team Pet Care Discounts
Health, Dental, and Vision insurance, 401K retirement savings, and more!
Company
Heart + Paw
Heart + Paw is a pet care company that provides veterinary care, grooming, daycare, boarding, retail, and complementary services.
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-03Series Unknown
2018-10-22Acquired
Leadership Team
Recent News
Business Wire
2025-06-24
2025-01-22
Company data provided by crunchbase