Bruni & Campisi, Inc. · 2 weeks ago
Customer Service Representative - Outbound/Specialized
Elmsford, NY
Full-time
Onsite
Mid Level
$20/hr - $24/hr
3+ years expBruni & Campisi, part of the Apex Service Partners network, is seeking a passionate individual for the role of Outbound Customer Service Representative. The position involves conducting outbound calls, scheduling maintenance appointments, and providing exceptional customer support to enhance client experiences.
ConstructionService Industry
Responsibilities
Drive results by conducting outbound calls and leading targeted outreach that connects customers with the services they need
Bring the energy every day as you make a high volume of outbound calls with confidence, professionalism, and a positive attitude
Take charge of scheduling by proactively booking and confirming maintenance appointments, ensuring customers stay on track with their service needs
Boost revenue by recommending and promoting products and services that genuinely benefit our customers
Create standout customer experiences by answering questions, resolving concerns, and delivering friendly, solution‑focused support
Keep momentum strong by consistently hitting goals, while staying organized and efficient
Document every interaction with accuracy—clear notes, updated schedules, and detailed records that keep the team running smoothly
Qualification
Required
3-5 years of customer service experience, ideally in a call center environment
Strong attention to detail and accuracy when entering customer information and scheduling appointments
Excellent phone etiquette with the ability to effectively communicate with customers and team members
A conscientious, team-oriented individual with a positive attitude and strong work ethic
Honesty, integrity, and a commitment to delivering high-quality service
Flexible schedule with reliable transportation
Preferred
3+ years of experience working in a customer focused environment or call center setting
Computer/software knowledge is a plus
Benefits
Medical, Prescription, Dental, and Vision Insurance Comprehensive coverage with minimal out-of-pocket expenses.
Disability & Term Life Insurance Financial security for you and your loved ones.
Matching 401(K) Benefits Build your future with our competitive retirement savings plan.
Ongoing Training & Development Opportunities for continuous growth and skill enhancement.
Paid Holidays Enjoy paid time off for holidays.
Paid Time Off (PTO) Generous paid time off for a healthy work-life balance.
Company
Bruni & Campisi, Inc.
Since 1979, we’ve been serving the needs of residential clients throughout Westchester County, NY, Stamford, CT, Greenwich, CT, and the surrounding areas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase