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Typecast (Neosapience, Inc.) · 2 weeks ago

Senior Community & Growth Operations Manager

San Mateo, CA

Full-time

Onsite

Mid, Senior Level

$125K/yr - $160K/yr

7+ years exp

Typecast (Neosapience, Inc.) is an AI-powered platform for expressive voice and video creation. They are seeking a Senior Community & Growth Operations Manager to oversee community engagement, manage growth partnerships, and enhance customer support processes.

AppsArtificial Intelligence (AI)Software

Responsibilities

Oversee and strengthen community engagement across Discord, Reddit, X, and other social platforms

Monitor discussions daily, respond to user questions, and maintain a helpful, positive presence

Track and analyze sentiment trends across product and external channels

Proactively identify user pain points and escalate insights to Product, CS, and Growth

Enforce community guidelines while keeping the environment safe, respectful, and aligned with brand values

Maintain a consistent brand voice across all community interactions and partner communications

Identify, onboard, and manage relationships with professional voice actors and other ecosystem partners

Coordinate communication between internal teams and external creators to support campaigns and product updates

Provide partners with context, assets, and best practices for consistent representation of Typecast

Ensure user issues are acknowledged and resolved quickly with clear, transparent communication

Maintain and update FAQs, pinned posts, and support documentation for recurring inquiries

Support the creation and delivery of user-facing announcements, including in-app messaging and Discord updates

Assist with CRM workflows that enhance user retention, activation, and re-engagement

Help ensure messaging is accurate, timely, and aligned across all channels

Identify operational gaps and implement scalable processes that improve execution across the marketing team

Qualification

Community managementSentiment analysisExternal partner managementCRM workflowsSaaS experienceMarketing degreeWritten communicationCollaborationAdaptability