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Robinhood · 2 weeks ago

Senior Technical Account Manager

New York, NY

Full-time

Onsite

Senior Level

$136K/yr - $160K/yr

Robinhood is on a mission to democratize finance for all, and they are seeking a Senior Technical Account Manager to join their new Technical Account Management team. This role involves delivering precise technical support to institutional clients, ensuring smooth onboarding and successful integration into the trading platform.

CryptocurrencyFinTechPrediction MarketsStock ExchangesTrading Platform

Responsibilities

Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading

Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support

Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed

Proactively understand client workflows and anticipate needs to help customers use the platform effectively

Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements

Qualification

Technical Account ManagementAPI integrationsCrypto markets knowledgeDebugging toolsCommunication skillsFIX protocolRESTWebSocket APIsExchangesInterest in crypto products

Required

Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries

Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools

Understanding of crypto markets, trading systems, and financial infrastructure

Clear, effective communication skills, with the ability to translate technical issues into actionable insights for customers and internal teams

Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions

Preferred

Familiarity with FIX protocol, REST and WebSocket APIs, or electronic trading platforms

Experience working at an exchange, trading technology company, or with regulated financial institutions

Active interest in crypto products and markets, or eagerness to continue learning in this space

Benefits

100% paid health insurance for employees and 90% coverage for dependents

Lifestyle wallet for wellness, learning, and personal development

Employer-paid life and disability insurance, fertility benefits, and mental health support

Time off to recharge including company holidays, paid time off, sick time, and parental leave

Exceptional office experience with catered meals, events, and thoughtfully designed workspaces

Company

Robinhood

Glassdoor3.4

Robinhood is a stock brokerage that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies with zero commission.

Founded in 2013

Menlo Park, California, USA

1001-5000 employees

https://www.robinhood.com

Funding

Current Stage

Public Company

Total Funding

$6.23B

Key Investors

Emergent Fidelity TechnologiesRibbit CapitalD1 Capital Partners

2022-05-13Post Ipo Secondary· $648.29M

2021-07-29IPO

2021-02-01Private Equity· $2.4B

Leadership Team

Vlad Tenev

Co-Founder, Chairman, CEO

Kamal Boparai

Engineering Manager, Compliance & Legal Systems + ServiceNow

Recent News

Decrypt

Robinhood Offers Prediction Market 'Custom Combos'—But Don't Call Them Parlays

2026-01-17

The Motley Fool

Is Robinhood Stock a Buy Now?

2026-01-17

The Block

Kraken and Bitget set the pace in the early innings of tokenized stock trading

2026-01-16

Company data provided by crunchbase