Trace3 · 1 week ago
Services Solution Manager (Remote)
United States
Contract
Remote
Mid, Senior Level
$97K/yr - $115K/yr
5+ years expTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Services Solution Manager owns the end-to-end sales operations lifecycle for services engagements, ensuring deliverability and compliance while coordinating stakeholders throughout the process.
Information ServicesInformation TechnologySocial Network
Responsibilities
Own the end-to-end sales operations lifecycle for services deals, serving as the central point of coordination and approval from scoping through booking
Review and approve LOEs, SOWs, vendor agreements, Project Change Requests (PCRs), and non-billable (NB) time requests for completeness, pricing accuracy, profitability, and deliverability per Trace3 standards
Advise scoping resources and Sales on engagement models, assumptions, and standards; ensure service items and commercial terms are correctly represented to enable successful downstream booking, delivery and invoicing
Ensure the work package (LOE, approval, vendor agreements, etc.) and client folder are complete for TCA & Project Operations handoffs
Participate in pipeline reviews; verify opportunity data and services metadata are current to support automated handoffs, demand planning and project creation
Translate pipeline demand into resource requests; coordinate with RMO/VMO to secure the right skill, at the right time, and the ideal margin
Initiate vendor and subcontractor onboarding in accordance with standards and ensure readiness to start upon execution
Validate financial models and margin guardrails prior to approval; surface material risk, constraint, or exception to Service Operations leadership
Confirm alignment between scope, pricing, billing terms, service items, and booking requirements to prevent downstream billing/invoicing defects
Onboard new Sales resources on services standards, delivery handoffs, and required pre-sales artifacts
Serve as a conduit for non-technical presales issues and cross-functional clarifications through handoff to PM/Project Operations
Promote services goals in region and support user adoption of new standards, tools, processes, offerings, etc
Qualification
Required
Bachelor's degree or equivalent experience; 5 – 7+ years in professional services sales/pre-sales, operations, project management or delivery-adjacent roles
Demonstrated acumen across scope, pricing, cost models, gross profit, and contractual terms & conditions
Proven cross-functional influence partnering with Sales, PMO, Project Operations, Resource Management, and Vendor Management
Excellent written and verbal communication; able to simplify complex operational requirements for diverse stakeholders
Strong problem solving; anticipates operational risks and implements preventative guardrails in pre-sales stage
Ability to manage multiple approvals concurrently and deliver under time pressure; strong attention to detail
Preferred
Working knowledge of NetSuite, Smartsheet, and PSA/CPQ/contract tooling (e.g., Provus, Conga)
Benefits
Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1001-5000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (1)
2022 (6)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-08-11Acquired
2017-06-15Private Equity
Leadership Team
J
Joe Quaglia
Chief Executive Officer
Mark Butler
VP Security Solutions
Recent News
2025-12-08
2025-11-25
Company data provided by crunchbase