Thomas Jefferson University · 1 week ago
Director, HR Operations Excellence, Policy Governance, & Compliance - Jefferson Enterprise
Philadelphia, PA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expThomas Jefferson University is a nationally ranked institution dedicated to reimagining health care and higher education. The Director of Operations Excellence, Policy Governance & Compliance is responsible for driving operational excellence across HR processes, developing HR policies, and ensuring compliance with legal requirements while collaborating with key stakeholders.
Continuing EducationE-LearningEdTechEducationHigher EducationMedicalNon ProfitSTEM EducationTrainingUniversities
Responsibilities
In collaboration with the AVP, People Operations, develop and execute HR operations process excellence strategy aligned with organizational goals; lead optimization initiatives to improve efficiency and quality, reduce cycle times, lower cost-to-serve, and enhance colleague experience; implement process improvement methodologies (Lean, Six Sigma, Design Thinking) across HR operations; document and standardize HR processes, building and maintaining an HR operations process library, including documentation standards, for all HR Operations center functions; develop process performance metrics and KPIs to measure efficiency and effectiveness; identify opportunities for automation, digitization, and self-service enablement; lead change management for process improvements and new operational models; conduct process audits to ensure adherence to standards and identify improvement opportunities; build and maintain HR operations process library and documentation standards; champion innovation and best practice adoption across HR operations
Lead enterprise-wide HR policy development, review, approval, and governance framework; oversee the complete policy lifecycle from research and drafting through communication, implementation, and monitoring; partner with the Enterprise Office of Legal Affairs, HR Centers of Excellence, HR Leadership, and business leaders to ensure HR policies reflect business needs while maintaining compliance; manage enterprise policy repository and ensure version control, accessibility, and acknowledgment tracking; develop policy impact analyses and business cases for significant policy changes; lead HR policy review committee; ensure HR policy consistency in across business units while accommodating legitimate business-specific requirements; create and maintain policy communication and training strategies; develop HR policy exception management process and escalation framework
Provide strategic oversight of Enterprise-wide HR compliance; collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk develop and implement comprehensive compliance monitoring and testing programs to identify and mitigate HR-related risks; lead HR's response to regulatory changes, including impact assessments, policy updates, and implementation planning; oversee internal and external HR audits, ensuring timely identification and remediation of compliance gaps; develop and deliver executive-level compliance reporting to HR leadership
Foster a culture of compliance, continuous improvement, collaboration, and service excellence; establish clear roles, accountabilities, and performance expectations; serve as trusted advisor to AVP, People Operations COE on compliance, policy, and operational matters; partner with HR Business Partners to address business-specific HR compliance needs; collaborate with the Enterprise Office of Legal Affairs, Compliance, and Risk on cross-functional initiatives
Qualification
Required
Bachelor's Degree in Human Resources, Business Administration, Law, Finance, or related field
5 years progressive HR experience with 2+ years in a shared services or operations leadership role
Demonstrated success leading process improvement and operational excellence initiatives
Experience with HRIS platforms and experience with policy management systems and document repositories
Strong knowledge of process improvement methodologies (Lean, Six Sigma, Design Thinking)
Familiarity with data privacy and compliance regulations related to HR operations
Exceptional strategic thinking, business acumen, problem-solving and decision-making skills
Detail-oriented with strong analytical abilities
Advanced Excel skills, including complex formulas, pivot tables, and data analysis
Preferred
Master's Degree or equivalent experience
3 years in a shared services or operations leadership role
Experience with multi-business organizations in highly regulated industries (healthcare, higher education, insurance)
Experience with Workday
SCP - Senior Certified Professional - Society for Human Resource Management
SPHR - Senior Professional in Human Resources - HR Certification Institute
CSSBB - Certified Six Sigma Black Belt - American Society for Quality
CCMP - Certified Change Management Professional - PROSCI
Benefits
Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits, which provide colleagues with access to group rates on insurance and discounts
Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
Medical (including prescription) insurance
Company
Thomas Jefferson University
Thomas Jefferson University is a university and healthcare system that offers academic programs in business, healthcare, and engineering.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Foundation for Opioid Response EffortsAARPKnow Diabetes by Heart
2025-07-30Grant· $0.46M
2022-06-29Grant
2021-04-01Grant
Leadership Team
Bruce Meyer
Senior Executive VP, Thomas Jefferson University and Chief Physician Executive
Recent News
Medical Xpress - latest medical and health news stories
2025-12-08
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