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Insurance Office of America · 1 week ago

Branch Operations Manager - Commercial Lines

Birmingham, AL

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $115K/yr

5+ years exp

Insurance Office of America is seeking a Branch Operations Manager for their Birmingham location. The role involves leading insurance operations management activities, managing team performance, and ensuring effective financial and human resource management within the branch.

Insurance

Responsibilities

Direct daily activities and workflow of the branch team

Drive annual strategic and tactical plans

Manage branch P&L, control costs, and achieve financial goals

Understand and manage the annual budget

Communicate leadership vision/mission for the branch

Build and manage a qualified operations team

Participate in recruitment and evaluate merger/acquisition opportunities

Recommend staff actions, including acquisition and succession planning

Ensure compliance with HR processes and policies

Establish and monitor productivity, efficiency, quality, and service standards

Encourage growth and development of personnel

Develop future branch operations leaders

Promote IOA culture and improve engagement

Identify gaps and implement corrective actions

Monitor and interpret performance data

Maintain communication with Regional Director of Operations and sales leadership

Resolve operational issues with Branch 1099 sales personnel

Spend 50% of time managing an assigned book of business

Develop and ensure compliance with core work processes

Implement and enforce company policies

Maintain high technical competence and industry expertise

Continuously improve management and leadership skills

Develop and maintain positive relationships with IOA leadership and employees

Demonstrate integrity and leadership

Qualification

Account ManagementFinancial ManagementTeam LeadershipIndustry ExperienceMS Office ProficiencyPeople ManagementLeadership DevelopmentCommunication SkillsNegotiation SkillsRelationship Building