Durham School Services · 1 week ago
PM Dispatcher
Aurora, IL
Full-time
Onsite
New Grad, Entry Level
$24.50/hr - $24.50/hrDurham School Services is committed to providing high-quality transportation services and customer care. The PM Dispatcher will oversee daily driver assignments, ensure timely execution of routes, and maintain compliance with operational standards while addressing customer concerns professionally.
Transportation/Trucking/Railroad
Responsibilities
Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time
Communicates all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and directs them to perform special services when required
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route
Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery
Maintains high compliance to dispatch standard operating procedures
Handles customer concerns and requests for information in an expeditious and professional manner
Escalates unresolved issues to management as appropriate
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned
Qualification
Required
High school diploma or GED
Knowledge of surrounding geographic area to ensure effective and efficient routing
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills)
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Preferred
Previous dispatch experience is preferred
Bi-lingual abilities a plus
Benefits
Medical
Dental
Vision
Basic life insurance coverage
Holiday pay
PTO accrual
Retirement savings plan
Company
Durham School Services
Durham School Services provides transportation and special needs transportation services to students.
Founded in 1917Warrenville, Illinois, USA
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Kirkpatrick
DRIVER TRAINER/CLASSROOM INSYTRUCTOR
Recent News
2025-12-03
Company data provided by crunchbase