Hightouch · 1 week ago
Manager, Solutions Engineering
New York, NY or San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$250K/yr - $280K/yrHightouch is a leading AI platform for marketing and growth teams, focusing on data activation to empower businesses. The Manager of Solutions Engineering will lead a team of Solutions Engineers, ensuring seamless customer experiences and fostering partnerships through tailored demonstrations and solutions.
CRMDeveloper PlatformSaaS
Responsibilities
Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment
Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements
Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, across various industries including financial services, retail, SaaS, and similar enterprises
Be accountable for the exceptional customer experience during the new revenue pilot and closing phases
Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential
Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations
Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements
Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team
Qualification
Required
Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space
Proven track record of successfully leading, managing, and developing technical teams
Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration
Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement
A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers
Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers
High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering
Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment
Preferred
Startup experience, particularly within a high-growth SaaS company
Previous experience as a technical go-to-market resource for a data-centric product
Experience scaling a Solutions Engineering or similar technical customer-facing team
Benefits
Meaningful equity compensation in the form of ISO options
Early exercise
10-year post-termination exercise window
Company
Hightouch
Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
Founded in 2018
201-500 employees
H1B Sponsorship
Hightouch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$182.2MKey Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M
Leadership Team
Kashish Gupta
Co-Founder and Co-CEO
Tejas Manohar
Cofounder and Co-CEO
Recent News
MarTech
2025-12-04
2025-11-15
Destination CRM
2025-11-15
Company data provided by crunchbase