InMode · 1 hour ago
Customer Success Manager
Detroit, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expInMode is a leading global provider of innovative medical technologies that develops and markets devices using novel radiofrequency technology. The Customer Success Manager is responsible for nurturing customer relationships and ensuring high levels of efficiency for sales representatives, while driving utilization of consumable products within the assigned territory.
MedicalMedical Device
Responsibilities
Coordinate all new customer implementations by utilizing all assets, marketing, clinical specialists and other partner personnel to achieve short and long-term success for the customers
Provide needed support at workshops, tradeshows, sales meetings and seminars
Assist sales teams with achieving the minimum sales quota requirements
Maintain a high level of understanding of the industry, applications and performance of the Company's products
Driving increased sales in consumable purchases
Coordinate customer (new and existing) training with the Clinical Operations and Marketing teams
Pre-planning all account calls/visits and maintaining efficient time management to maximum customer contact and the highest level of customer service
Will provide onsite and remote support to our customers; therefore, travel of 50-60% 2-4 days per week (will vary) in field will be required; driving and/or flying throughout assigned territory
Qualification
Required
Bachelor's Degree required or significant relevant experience mandatory for consideration; Medical device experience is a plus
Minimum of 2 years Account Management related experience, required
Highly analytical, detail oriented and pride yourself on being organized (Excel and Outlook)
Excellent written and oral communication skills with proven experience coordinating with external vendors and customers
Comfortable working in an extremely fast-paced environment
Able to work independently as well as a team setting. Self-starter, comfortable taking initiative and thinking on your feet
High degree of professionalism with outstanding ability to work effectively and efficiently with colleagues at all levels of management
Ability to handle multiple assignments simultaneously and work independently or as part of a team
This individual will need to have a high level of passion, drive, a positive attitude, be motivated and organized, with exceptional attention to detail, and great with time management
Proficiency in Microsoft Office applications
Preferred
Marketing experience in practice, ideal, but not required if other relatable experience
Previous Practice Development, account management experience a plus
CRM, ideally Salesforce experience, preferred
Company
InMode
InMode manufactures and markets in-demand aesthetic procedures using laser, light and radio-frequency (RF) aesthetic technologies.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-08-08IPO
Leadership Team
Moshe Mizrahy
Co-founded and Chief Executive Officer
Michael Dennison
President - North America
Recent News
2025-12-04
2025-11-07
Company data provided by crunchbase