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Cetera Financial Group · 2 weeks ago

Senior Specialty Operations Professional

Saint Cloud, MN, United States

Full-time

Hybrid

Mid, Senior Level

$17.80/hr - $25/hr

1+ years exp

Cetera Financial Group is currently seeking a Senior Specialty Operations Professional for their team located in St. Cloud, MN. This role involves providing operational support and world-class customer service to clients, while managing advisory accounts and ensuring compliance with operational standards.

AdviceFinancial ServicesRetailRetirementWealth Management

Responsibilities

Producing and Maintaining Advisory Accounts – setting up, providing maintenance, and resolving Advisory Account work items related to Cetera Financial Group’s Advisory Programs

Understanding of the Advisory Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance

You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements

You will cross train team members with the foundation of the Specialty Operations role. Cross training on Queues and understanding workflows

You will proactively work to identify and resolve potential problems with respect to operational issues

Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion

Partner with Internal teams to come to a resolution

Handle complex cases that require detailed research as requested on customer accounts, respond on time

Clearly communicate ideas, escalations, and operational awareness to Team Leads, Operations Team Leads, and leadership

Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks

You will complete other duties as assigned

Provide the clients and advisors of our different communities operational support around Financial Planning operations

Learn about our business and develop expertise in BD operations, processing and service as a stepping stone for acquiring additional responsibilities

Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve

Partner with internal partners such as the Program Manager, AdviceWorks team and compliance

Shared responsibility related to reviewing and completing compliance audit reviews of plans

You will partner with your manager to understand all position requirements and ensure key metrics are achieved

Process daily work items while meeting process requirements, SLA’s and achieving quality metrics

You will partner with other team members to ensure advisors experience consistent, high-quality customer service

You will proactively work to identify and resolve potential problems with respect to operational issues

Respond to inquiries from internal as well as external customers via email, client mail, and phone in a timely fashion

You will perform detailed research as requested on customer accounts and respond on time

First level contact resolution related to escalated Support Center, Inbox and/or SalesForce inquiries for the department

Comply with processes and procedures of the team and regulatory requirements

Qualification

Advisory Operations knowledgeSalesforceDocupaceNetX360Series 997 licensedFinancial industry experienceProblem resolution skillsCommunication skillsOrganizational skillsTeam player attitudeAdaptability