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Cadwell · 4 hours ago

Service Technician

Kennewick, WA

Full-time

Onsite

Entry Level

1+ years exp

Cadwell is a company that specializes in medical devices, and they are seeking a Service Technician to troubleshoot and repair their products. The role involves providing technical support to customers and vendors, ensuring quality and productivity standards are met while maintaining a clean work environment.

ManufacturingMedical Device

Comp. & Benefits

Responsibilities

Troubleshoot and perform repair operations on specific Cadwell products, completing work in a timely manner, with direction and support from the Service Department Lead

Provide technical telephone support to customers and vendors regarding specific Cadwell systems and applications

Follow established technical and administrative policies and procedures, including pricing

Maintain work area, tools, and equipment in a clean and orderly condition, and follow prescribed safety procedures and regulations

Complete required documentation and paperwork

Perform other duties as requested, directed, or assigned

Qualification

Electronics fundamentalsTechnical phone supportMS OfficeGoogle applicationsCommunication skillsTeam collaborationAttention to detail

Required

Associate degree in related field, or 2 years of related education/experience required

Familiar with electronics fundamentals, including: resistor, capacitor, and other electronic components; soldering; component removal and replacement; schematics and other electronic documentation

Computer skills: MS Office and Google applications, query tools, and database systems and applications

Good oral and written communication skills, including receiving, understanding and following oral and written instructions, technical information, procedures and schematics

Complete work both independently and as an effective member of the team, adapting to changing requirements, deadlines, and priorities as needed

Interact with others with a professional and solutions-oriented approach, including technical phone support with co-workers and customers

Must develop and maintain knowledge of Cadwell product lines and how they are used by clinicians, and be able to effectively troubleshoot computer hardware/software issues

Must successfully complete training requirements

Critical success criteria include attention to detail, organized approach to work, effective time management and follow-through

Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication

Use of computer and various hand and electronic tools

Work outside normal business hours and overtime may be required to meet business needs