Lever II Technical Support Analyst jobs in United States
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7 Layer IT Solutions, Inc. ยท 1 week ago

Lever II Technical Support Analyst

positionLos Angeles, CA
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

7 Layer IT Solutions is a dynamic IT firm specializing in tailored technical support and cutting-edge IT solutions for SMBs across Southern California. They are seeking a Level II Technical Support Analyst to provide mid-level technical support, troubleshoot various systems, and assist with client projects while ensuring client satisfaction and maintaining high-quality work in a fast-paced environment.

Information TechnologySecurityVirtualizationVoIP

Responsibilities

Provide mid-level technical support and troubleshooting for all versions of Windows clients including minor server support
Troubleshoot and support of Microsoft Active Directory and all related services including Microsoft Office365, SharePoint and related cloud technologies
Provide assistance with Client Projects ranging from hardware and/or software installations and upgrade deployments, etc
Provide support for multiple on-premise and cloud-based network environments
Provide consistent work quality in a fast-paced environment with multiple deadlines
Create/Update documentation in support of client environments as needed
Provide timely and accurate progress status on all ongoing support issues, with an emphasis on client satisfaction
Utilize ticketing system to initiate, track and manage all support issues

Qualification

Windows supportMicrosoft Active DirectoryCloud technologiesHardware troubleshootingMicrosoft certificationsCisco certificationsVMware certificationsAzure certificationsClient relationsMulti-taskingPSA toolsRMM toolsTime managementOrganizational skillsAttention to detailCommunication skills

Required

Minimum of 3 years of experience in Information Technology
Individual must possess good hardware, operating system and troubleshooting skills
Strong oral, client relation and written communication skills
Good time management and organizational skills
Must be a self-starter and able to multi-task
Highly organized and strong attention to detail
Employee must have his/her own transportation
Employee must be available for full-time employment
Up to 50% travel to on-site clients

Preferred

Microsoft, Cisco, VMware, Azure certifications are a plus
Experience with Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) tools

Benefits

Medical
Dental
Vision
401 K plans
Vacation
Sick time
Wellness Reimbursement Program

Company

7 Layer IT Solutions, Inc.

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At 7 Layer IT Solutions, Inc., our focus is on providing innovative technology solutions to enhance and promote business growth and stability.
dateFounded in 2007
location
Chatsworth, California, USA
people-size11-50 employees
web-link
https://www.7lits.com/

Funding

Current Stage
Early Stage

Leadership Team

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Michael Sagoian
Chief Executive Officer
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Company data provided by crunchbase