Universal Energy Solutions ยท 2 weeks ago
Client Retention Representative - Weekly Pay - Richardson, TX
Richardson, TX
Full-time
Onsite
New Grad, Entry Level
$65K/yr - $80K/yrUniversal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Richardson, TX. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.
Information Technology & Services
Responsibilities
Proactively reach out to clients to assess satisfaction and gather feedback on our products and services
Engaging B2B sales with current and new customers
Handle inquiries and complaints effectively and professionally, ensuring swift resolution
Develop personalized retention strategies to encourage client renewals and upgrades
Coordinate with internal teams to relay client feedback and advocate for customer needs
Analyze client data and retention metrics to identify trends and suggest improvements
Participate in the development and execution of customer loyalty programs
Keep abreast of industry trends and best practices in customer retention
Qualification
Required
Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies
Benefits
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Company
Universal Energy Solutions
Universal Energy Solutions is a dynamic network of independent sales offices that specializes in providing tailored solutions to energy companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase