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Macy's · 1 week ago

Manager, Operations - 2nd Shift

333 Caperton Boulevard, Martinsburg, WV, 25403, US

Full-time

Onsite

Mid Level

$66K/yr - $109K/yr

Macy's is on a mission to create a brighter future with bold representation for all. The Manager, Operations coordinates the day-to-day management of a distribution department, overseeing activities to ensure goals are met and developing strategic plans for operational success.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Manage the distribution department, ensuring goals and targets are met or exceeded while coaching and counseling direct reports

Generate reports for management to track department performance and progress

Ensure departments meet or exceed performance metrics in areas such as safety, shortage control, cost management, quality, processing standards, flexibility, reliability, customer service, and execution of plans

Deliver presentations to the retail division and senior management as needed

Identify, develop, and implement short- and long-term strategies to enhance profitability, productivity, and efficiency across operations

Continuously analyze work processes to identify optimization opportunities and implement process improvements

Cultivate a work culture focused on success and superior customer service

Develop and maintain procedures and metrics to ensure customer service satisfaction levels are achieved

Oversee all aspects of inventory control and ensure effective management

Drive and manage changes associated with organizational growth

Review activity, cost, operational, and forecast analyses to assess progress toward department goals and objectives

Develop training programs and ensure staff comprehension and adherence

Ensure a safe work environment by developing and enforcing safe work practices and ensuring compliance with AOSE and safety programs

Collaborate with Macy’s Technology to refine and develop systems that improve operations, productivity, and service levels

Qualification

StrategicTactical PlanningProcess ImprovementOptimizationLeadershipMentoringInventoryCost ManagementMicrosoft OfficeChange ManagementCustomer Service FocusTrustInnovationInterpersonal CommunicationProblem-SolvingDecision-MakingAdaptabilityCollaborationCross-Functional LeadershipIntegrityCreativity

Required

Exceptional leadership skills with the ability to coach, mentor, and motivate teams, fostering a culture of success and continuous improvement

Ability to develop and execute short- and long-term strategic plans that enhance profitability, productivity, and operational efficiency

Strong analytical skills to assess work processes, identify opportunities for improvement, and implement effective changes to streamline operations

Proven ability to recognize issues, analyze problems, and make sound decisions quickly, especially in a fast-paced environment

Excellent verbal and written communication skills, including the ability to present information clearly and concisely to different stakeholders

Capable of managing change and driving initiatives that support organizational growth, demonstrating flexibility in evolving business conditions

Ability to maintain high customer service standards by developing procedures and metrics to ensure satisfaction across all areas

Strong knowledge of inventory control, cost management, and safety protocols, ensuring compliance and efficiency in distribution operations

Ability to work closely with various departments, including technology teams, to improve systems and processes that boost productivity and service levels

Expertise in using Microsoft Office tools (Word, Excel, Access) to manage reports, analyze data, and track performance metrics

Demonstrates integrity and builds trust through transparency and open, continuous communication with teams and stakeholders

Ability to think creatively and implement new strategies or processes that improve efficiency, quality, and service

This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment

Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

Preferred

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)