Piedmont Airlines · 5 hours ago
Customer Service Supervisor
Wilmington, NC
Full-time
Onsite
Mid Level
$18.50/hr - $18.50/hrPiedmont Airlines is seeking a motivated and reliable leader to join their team as a Customer Service Supervisor. The primary responsibility of this role is to manage the operational activities of the department while ensuring excellent customer service and compliance with company policies.
Air Transportation
Responsibilities
Coach and provide career development to the team
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a staff of team members with varied duties
Administrative duties, including daily/weekly/monthly reports
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
Drive motorized equipment
Provide support when employee absence affects the operation
Qualification
Required
Excellent organizational skills and ability to multi-task
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Ability to work a flexible schedule
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required
Proof of high school or GED completion
Minimum 18 years of age
Preferred
Previous airline management experience
Current Piedmont employee with a minimum six months of service
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Extensive knowledge of QIK
Bachelor's Degree in Aviation, Business, or related field
Benefits
Paid training
Holiday pay
401(k)
Vacation
Family travel on the American Airlines network
Medical and dental available
Company
Piedmont Airlines
Piedmont Airlines is an American regional airline operating for American Eagle. It is a sub-organization of American Airlines.
Founded in 1931
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Stephen Keefer
Vice President Of Operations
Recent News
2025-09-30
EIN Presswire
2025-09-02
Company data provided by crunchbase