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K2 Services · 1 week ago

Information Technology Trainer

Tampa, FL

Full-time

Hybrid

Senior Level

5+ years exp

K2 Services is a company focused on providing technology training solutions. The Information Technology Trainer will develop training documentation and programs to ensure client success in technology, while also providing onboarding and ongoing training for new employees.

ConsultingInformation Technology

Hiring Manager

Andrea Musser

Responsibilities

Provide onboarding training for new employees as well as ongoing training on client’s core Applications

Prepare training agendas, trainer outlines and end-user materials

Proactively promote end-user training programs

Develop and participate in test processes and procedures

Coordinate and facilitate training programs delivered in person via one-on-one and group classroom settings as well as via audio and/or video conference to remote employees

Consult with outside trainers regarding training needs and coordinate as necessary

Oversee the development and usage of client supported technology policies and procedures

Prepare end-user training during upgrades and new software deployments

Work with the technology team to select, implement and standardize the technology in use

Assist technology team in evaluating software programs, troubleshooting problems, and implementing new and upgraded systems

Assist in the implementation, development and administration of a Learning Management System

Develop videos and other end-user training content for a Learning Management System

Provides software support to end users as needed

Support all desktop applications, integrations and user work-flows

Qualification

Technology training experienceEnd-user technical supportCitrix VDIVMWareMicrosoft Office SuiteAdobe AcrobatMS TeamsIManage Work 10NetDocumentsWorkshare toolsTraining material developmentClient rapportRemote training deliveryFacilitation skills

Required

5 to 7 years of technology training experience, preferably in law firms or corporate legal departments

2 to 3 years of end-user technical support experience

Experience with software and systems commonly found in professional services/law firm environments including Citrix VDI, VMWare, Microsoft Office Suite, Adobe Acrobat, Microsoft, MS Teams, iManage Work 10, NetDocuments, and Workshare tools

Ability to facilitate and conduct training in person and remotely

Identify needs and create opportunities for training

Experience in developing and documenting training materials

Knowledge of the practices, procedures and techniques used in the legal practice

Ability to establish good rapport with clients

Has experience and is comfortable leveraging all mediums for delivering training including one-on-one, group, and remote

Up to 25% travel may be required

Company

K2 Services

K2 Services, LLC is a leading technology-enabled services provider, specializing in IT managed services, unified support and enterprise technology platforms for the legal industry.

Founded in 1989

Chicago, Illinois, USA

201-500 employees