Salvus TG now known as The Purple Guys, an Ntiva Company ยท 1 week ago
Service Desk Intern
Parkersburg, WV
Internship
Onsite
InternNtiva, now known as The Purple Guys, focuses on helping clients solve complex IT challenges. They are seeking a Service Desk Intern to assist with client troubleshooting calls, email communication, and technical support tasks while providing an opportunity to learn various IT skills.
Cloud ComputingInformation TechnologyNetwork Security
Responsibilities
Accept incoming client troubleshooting calls and make outbound calls in response to email requests
Engaging in email communication with clients
Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers
Basic client account administration in Office 365 and Active Directory
Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur
Log accurate and detailed case notes within the Ntiva ticketing system and other documentation systems
Assess the need for documentation updates and inform management of any necessary changes
Maintain a positive attitude with a client-centric focus
Pay close attention to detail to ensure accuracy and efficiency
Qualification
Required
Must be an enrolled student at West Virginia University at Parkersburg or Mountwest Community & Technical College
Must be in first year with at least one semester completed, or in 2nd year
Must be enrolled in the below programs: MountWest - Network Systems & Security; WVUP - Computer and Information Technology; Computer Science
Must be able to work a minimum of 20 hours per week
Company
Salvus TG now known as The Purple Guys, an Ntiva Company
In 2006, Salvus TG opened its doors with a mission to offer better technology to small businesses.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Metcalf
CEO
Company data provided by crunchbase