ServiceNow · 1 week ago
Program Manager - AMS CRM Sales
New York, NY
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $189K/yr
5+ years expServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. The Program Manager will support the CRM business by program managing and operationalizing high impact GTM strategies that drive growth and improvements, working closely with cross-functional leaders throughout the company.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Work on key strategic projects for ServiceNow; work cross-functionally to structure problems, and drive solutions and actionable recommendations and results through a rigorous, data-driven process
Help drive the operational cadence of various businesses and functions to drive the definition, measurement, and tracking of key strategic and operational initiatives
Developing project scopes and objectives, involving all relevant stakeholders
Coordinate internal resources and third parties/vendors for the flawless execution of the project. Ensure that assigned projects are delivered on-time, within the scope, and within budget
Manage the relationship with all stakeholders, third parties/vendors
Measure project performance using appropriate systems, tools, and techniques. Create and maintain comprehensive project documentation
Perform risk management to minimize project risks
Provide regular updates on the project to senior management stakeholders. Support senior executives in developing key presentations for internal and external audiences
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
5+ years total work experience with a top-tier management consulting firm, or senior program manager role at an enterprise software/technology company
Experience working on large strategic initiatives from framing the problem, conducting research/analysis, building business and operational plans, and driving execution through to success; ability to multitask
Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
Strong people development and influencing skills; able to build and drive extended and virtual teams
Strong team player who is also an independent thinker
Strong analytical and financial skills to work on complex business issues with minimum supervision
Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
Preferred
In addition to the above, preferred candidates will have Sales Strategy, Operations, or Execution experience in the enterprise software/technology industry
Software industry domain expertise and the ability to understand complex technology problems is a plus
Daily user of AI tools like ChatGPT, Claude, and Perplexity
Always looking for smarter ways to work
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase