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American Welding Society · 2 weeks ago

Program Manager, Member Success

Doral, FL

Full-time

Hybrid

Mid Level

3+ years exp

American Welding Society Inc is focused on developing and expanding membership programs that enhance member value and engagement. The Program Manager, Member Success will analyze member needs, collaborate with teams, and oversee operational tasks to ensure a high-quality experience for members.

Non-profit Organization Management

Comp. & Benefits

Responsibilities

Maintain accurate membership records by reviewing data regularly, resolving discrepancies, and ensuring updates are made quickly and correctly

Coordinate and deliver timely member communications, including program updates, renewal reminders, and value-added content that keeps members informed and engaged

Lead onboarding efforts to ensure new members experience a smooth, high-quality start that reflects AWS’s commitment to Customer Success

Develop and grow membership programs that support both corporate and individual member growth, increasing value and long-term engagement

Design and enhance membership offerings by gathering feedback, studying member needs, and identifying trends that drive program improvements

Build strong relationships with corporate members, serving as their primary point of contact and helping them maximize the benefits of AWS membership

Oversee Corporate Milestone Recognition program ensuring recognition is completed in a timely manner

Analyze membership data and insights to identify growth opportunities, track performance, and recommend new strategies for recruitment and retention

Collaborate with cross-functional teams such as Marketing, Customer Success, Certification, and Events to deliver solutions that are aligned, scalable, and customer-focused

Support continuous improvement of membership processes, working with internal teams to streamline workflows, remove barriers, and enhance the overall member experience

Monitor program performance and report results to leadership, providing recommendations grounded in Business Acumen and data-driven decision making

Qualification

Program developmentMembership models knowledgeData analysisRelationship buildingCRM proficiencyCollaborationCommunication skillsAttention to detailProblem-solvingContinuous ImprovementDrives Results

Required

Strong program development skills, with the ability to design, enhance, and grow membership offerings that increase value and support long-term engagement

Knowledge of membership models, including corporate and individual membership structures, value propositions, and retention strategies

Ability to analyze data and member insights to identify trends, assess needs, and make sound recommendations that support growth and Business Acumen

Excellent relationship-building skills, especially with corporate partners, to deepen engagement and strengthen long-term membership commitments

Strong collaboration skills, with the ability to work effectively across departments such as Marketing, Customer Success, Certification, Events, and Finance to deliver unified, customer-focused solutions

Exceptional communication skills, including the ability to create clear, timely, and engaging messages for members at all stages of the membership journey

High attention to detail, especially in maintaining accurate records, ensuring data integrity, and supporting seamless operational workflows

Ability to manage multiple priorities with a Sense of Urgency, meeting deadlines while delivering a consistent, high-quality member experience

Problem-solving and process-improvement ability, with a mindset for identifying gaps, streamlining workflows, and enhancing the overall membership experience

Comfort with CRM and membership management systems, along with the ability to learn new tools quickly and use technology to improve program visibility and performance

Bachelor's degree preferred

Minimum three years' experience as manager/leader of organizational programs