Trump International Hotel & Tower New York · 3 weeks ago
Director of Front Office Operations
NYC Metro Area
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $110K/yr
4+ years expTrump International Hotel & Tower New York provides luxury accommodations and is seeking a Director of Front Office to lead their Front Office team. The role involves supervising operations, coordinating guest services, and promoting guest recognition to enhance brand loyalty.
Hospitality
Responsibilities
Provide supervision, direction, and leadership in the Front Office in accordance with the objectives, performance, and quality standards established by the hotel
Coordinate guests’ special needs, requests, and preferences with the departments concerned
Responsible for the recognition of all repeat guests, VIP’s, and transient guests
Promote guest recognition awareness among all associates and management
Foster relationships with guests thereby encouraging repeat business and brand loyalty
Qualification
Required
4-5 years Front Office Management experience
Successful problem-solving skills
Must be organized and task-oriented
Able to work well in a team environment
Must possess clear, concise written and verbal communication skills
Willing and able to work shift duties that may include evenings, nights, weekends, and holidays
Must have a passion for delivering outstanding luxury service
Possess strong interpersonal skills
Able to motivate a team of employees and possess excellent attention to detail
Able to handle the stress of a deadline
Able to think independently and possess good judgment and decision-making abilities
Assure guest expectations are exceeded through proper employee training
Demonstrate an ability to lead by example
Experience in training, cross-training, and developing employees
Preferred
Luxury hotel experience preferred
A graduate of Hotel School is preferred
Knowledge of computers and systems, OPERA and ALICE preferred
Company
Trump International Hotel & Tower New York
Named the only Forbes Five-Star and Five-Diamond hotel with a Five-Star and Five-Diamond restaurant in New York, guests at Trump International Hotel & Tower New York are surrounded at all times by impeccable style, spectacular service and rich, luxurious amenities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase