Apply on Employer Site

Becklar Monitoring · 1 week ago

Customer Success Specialist

Ogden, UT

Full-time

Hybrid

New Grad, Entry Level

Becklar Monitoring is a company focused on Connected Safety solutions, and they are seeking a Customer Success Specialist to serve as a liaison between the company and its clients. The role involves account management, client engagement, content creation, and reporting to ensure customer needs are met and supported effectively.

Health CareInformation TechnologySportsWearables

Responsibilities

Account Management: Proactively become the primary point of contact with enterprises and resellers for all business functions and drive coordination between their contacts and internal departments as needed. This will include training clients on functionality of solutions and updates. Coordinate and understand internal developments with various Becklar departments and then proactively communicate relevant information to clients. Availability to support clients on call after hours

Client Engagement: Proactively research the needs of enterprises and work with internal partners to find solutions to the needs of the enterprise. Work with the enterprise to relay these solutions and help the enterprise build implement these solutions. Build and maintain relationships with day-to-day client contacts as a trusted advisor throughout multiple levels

Content Creation: Update and create training materials in a variety of mediums to train end users, and admins on Becklar Workforce Safety solutions

Reporting: Create and maintain various reports for the business on a weekly, monthly, and annual basis

Industry Knowledge: Maintain and learn knowledge in account management, safety, software, mobile app, device and connected safety industries with the ability to understand and communicate market factors

Maintain professionalism, security, and integrity to ourselves, co-workers, and customers

Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Qualification

BusinessTechnical degreeMicrosoft Office proficiencyGoogle Products proficiencyInterpersonal skillsTeam playerCreative problem solverAttention to detail

Required

Business or Technical Bachelor's degree required

Energetic and Professional personality

Ability to occasionally travel

Proficiency with Microsoft Office/Google Products

Strong interpersonal skills with the ability to work cohesively within a team environment

Self-manage with moderate supervision

Team player with can-do attitude

Results-oriented, creative-problem solver; Able to meet deadlines

Attention to detail, focus, follow-up and follow-through; methodical time management

Company

Becklar Monitoring

As the premier provider of critical event monitoring across North America, Becklar Monitoring is prepared to monitor any event, anytime, with speed, accuracy and exceptional service.

Founded in 2002