American 1 Credit Union ยท 1 day ago
Contact Center Specialist I
Jackson, MI
Full-time
Onsite
New Grad, Entry Level
$19.08/hr - $19.08/hrAmerican 1 Credit Union is dedicated to providing excellent member service and is seeking a Contact Center Specialist I to join their team. This role is responsible for delivering superior member experiences by answering incoming calls, addressing inquiries, and promoting financial wellness through effective communication and engagement.
Banking
Responsibilities
Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions
Commitment to offering superior member experience while following all the GREAT service standards
Answers all incoming phone calls, assists members fully, and when necessary, routes calls to the appropriate department in a courteous, professional & timely manner
Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking
Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals
Ensure that all transaction activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information
Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements
Committed to building and supporting an engaging and inclusive culture for all
Serves as a representative of the credit union while in the community
Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members
Qualification
Required
A minimum education of high school diploma or GED
Cash handling or sales experience
Prior customer service experience
Preferred
Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information
Benefits
Health
Dental
Vision
401(k)
Company
American 1 Credit Union
Mission Statement The mission of American 1 Credit Union is to create financial wellness in our communities through personal everyday banking.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kelly Grygiel
Vice President of Marketing and Community Partnership
Haley Hemmig
Community Partnership Manager
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