Apply on Employer Site

SECU · 1 month ago

Member Services Representative

Silver Spring, MD

Full-time

Onsite

New Grad, Entry Level

$18.56/hr - $27.88/hr

SECU is a Retail Banking institution looking for innovative professionals to join their team as Member Services Representatives. The role focuses on delivering exceptional member service, managing lobby traffic, and educating members on SECU products and services while promoting self-service behaviors.

AccountingBankingFinancial Services

Responsibilities

Ensure delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency

Educate members on SECU products and services and make appropriate referrals

Coordinate lobby traffic, manage appointment schedules, and set realistic wait-time expectations for walk-up members

Assist members through the Curbside channel and promote SECU’s alternative channels of delivery

Model self-service behaviors and ensure effective referral-based conversations that benefit both the member and the Financial Center

Qualification

Retail banking experienceMember service skillsCommunication skillsOrganizational skillsPunctualitySocial skillsFriendly personalityTeamworkCritical thinkingCreativityInterpersonal communicationAdaptability

Required

Knowledge of and understanding of SECU (e.g. critical measures, strategy)

Knowledge of home financial center/surrounding market footprint

Knowledge of the financial services industry

Awareness of SECU Brand and the impact on our envisioned future

Thorough knowledge of SECU's products and services

Ability to take accountability for behaviors and results

Ability to be a highly effective advisor to the member

Ability to be a team player within the financial center

Preferred

College Degree Preferred

Experience Proven performance in relationship building, goal attainment in retail banking sector preferred

Communication

Organization

Teamwork

Punctuality

Critical thinking

Social skills

Creativity

Interpersonal communication

Adaptability

Friendly personality

Benefits

Medical, vision, dental benefits

401k plan with company matching

Generous sick, vacation and personal leave

And more...

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937