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American Addiction Centers · 1 week ago

Outreach Associate, Business Development (Los Angeles, CA)

Los Angeles, CA

Full-time

Hybrid

Entry Level

1+ years exp

American Addiction Centers is a company focused on providing quality care to individuals struggling with addiction. The Outreach Associate is responsible for building and maintaining relationships with referral partners to facilitate admissions to treatment programs.

Addiction TreatmentHealth CarePharmaceutical

Responsibilities

Identifies, builds, and maintains relationships with key referral partners

Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development

Manages all client related communication and CRM remotely, via AAC provided smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel will be required

Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI’s)

Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders

Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios

Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified

Builds and maintains productive interdepartmental relationships

Appropriate dress expected

Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline

Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline

Ability to assist clinical team with discharge planning - identifying and contacting appropriate facilities for transfer of care when needed

Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus

Outreach Associates must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies

Qualification

Addiction treatment knowledgeRelationship buildingCRM managementPresentation skillsMultitaskingTechnologically savvyReport creationManaged careOrganizational skillsCommunication skillsProblem-solving

Required

Identifies, builds, and maintains relationships with key referral partners

Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development

Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI's)

Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders

Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios

Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified

Builds and maintains productive interdepartmental relationships

Appropriate dress expected

Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline

Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline

Ability to assist clinical team with discharge planning - identifying and contacting appropriate facilities for transfer of care when needed

Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus

Outreach Associates must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies

Four-year degree or equivalent demonstrated experience in addiction treatment marketing field

1+ years related experience and/or training; or equivalent combination of education and experience

Organizational skills

Ability to multitask

Ability to travel through an area covering multiple states

Technologically savvy

Ability to create reports outlining weekly visits

Prolonged sitting at a desk

Must be able to lift 15 pounds at a time

Valid driver's license, and ability pass MVR check

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and execute general correspondence