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indiGO Auto Group · 3 weeks ago

Warranty Administrator

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

indiGO Auto Group is a globally recognized company known for its dedication to customer care and operational excellence. They are seeking a full-time Porsche Warranty Administrator to process warranty claims, ensure compliance with manufacturer criteria, and manage client invoicing for unauthorized claims.

AutomotiveRetail

Responsibilities

Process warranty claims

Verifies the manufacturer’s or supplier’s criteria

Authorizes all warranty claims

Completes the documents required to process the claims, forwards them to the manufacturer/supplier, and follows up

Ensures that the amounts claimed to correspond to the criteria of the manufacturer/supplier

Follows up on claims to obtain prompt payment

Completes pre-authorization applications in contentious cases, forwards them to the manufacturer/supplier, and follows up

Identifies exceptional cases which may result in special agreements with the manufacturer/supplier; completes the required documents and follows up

Analyses claims denied by the manufacturer/supplier and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them

Ensures that clients are invoiced for uncovered and unauthorized claims

Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer)

Qualification

Warranty AdministrationCustomer ServiceAttention to DetailWritten CommunicationVerbal CommunicationSelf-MotivatedOrganizational SkillsPositive Attitude